Susan Lowe

Being able to negotiate well is important in a wide range of business situations, from agreeing delivery terms with a supplier to discussing working conditions with your boss. Negotiating focuses on the skills and language students need to be able to negotiate confidently and effectively in both formal and informal business situations. The units cover: - Preparing to negotiate - Opening the negotiation - Making and reacting to proposals - Reaching agreement - Involving others - Concluding the de...

At some time or other most of us have to make a presentation of some sort. Speaking to an audience can be a very challenging experience in one's own language, let alone in a foreign one. Presenting addresses both the skills and the language required for giving effective presentations. The six units cover: - The first few minutes. - Using equipment. - Organising what you want to say. - Maintaining interest. - Dealing with problems and questions. - Summarising and concluding. Presenting provides s...

Telephoning works with the skills and language required to conduct successful phone calls in English.The units cover:- focus on listening- making calls- receivi ...